Ask the Techrangers
The Techrangers create, maintain and support online courses. If you are having trouble with your online course, please visit one of the links below to find the answer or Ask the Techrangers and one of them will reply to you within 2 business days.
When asking a question, please provide as much information about your issue as possible:
- Your name
- Your NID
- What class or system you're trying to access (enc1101a, WebCT, eCommunity, MyUCF, etc.)
- The web address, or a description of the place within your online course, where you're having trouble
- Any error message you're receiving
Common Issues
WebCT/Webcourses Versions
There are currently two versions of WebCT available. Your professor will inform you of which system you should be using for the semester.
Webcourses@UCF
The new version, Webcourses@UCF, can be accessed directly at http://webcourses.ucf.edu or by going to http://webct.ucf.edu and clicking on the Webcourses button.
For a general overview you can visit http://aboutwebcourses.ucf.edu/students/
WebCT CE4
The old version, WebCT CE4, can be accessed by going to http://webct.ucf.edu and clicking on the WebCT button
WebCT CE4/Webcourses@UCF login
The best way to access your courses, regardless of which version of WebCT your professor is using, is through the MyUCF Portal (https://my.ucf.edu) by clicking on the "Online Course Tools" tab in the upper right.
If you choose to log into your course directly through WebCT CE4 or Webcourses@UCF follow the usual login protocol for both systems:
- WebCT ID: Use your NID (you can look this up through MyUCF)
- Password: Your initial password is a series of random scrambled characters. To change it visit the NID Password Tool.
Pop-up Blockers
See our pop-up blocker help page
Upgrading/Installing Java
- Go to http://webcourses.ucf.edu.
- Click "Check Browser" in the top right.
- It may take a short while but a test will run and the results will pop up in a new window. If you receive a red X next to "Javascript Check", then you will need to install a newer version of Java. Visit http://java.com/en/download/manual.jsp.
- Download by selecting the version that matches your Operating System.
- Continue through the prompts to install the java plug-in.
Missing classes
WebCT CE4
If you cannot see your classes in the WebCT@UCF pagelet when you are logged into the "Online Course Tools" tab of the myUCF Portal (https://my.ucf.edu), email your professor and inform them that they need to add you to the roster of the course. If your instructor believes you are on the class roster and your course is still not showing up in the pagelet, then contact the the Techrangers through Ask the Techrangers
Webcourses@UCF
If you cannot see your Webcourses@UCF courses listed on the "Online Course Tools" tab of the myUCF portal, you will need to first verify that you are enrolled in the course. You may verify this by checking the "Student Self Service" portion of the myUCF portal under "Enrollment". Or you may confirm your enrollment by checking your eCommunity class list. If you are not shown as being enrolled then please contact the registrar at 407-823-3100 or registrar.ucf.edu. If you are shown as enrolled yet do not see your courses in the Webcourses@UCF Pagelet then contact the the Techrangers through Ask the Techrangers
General Troubleshooting
WebCT CE4
- Quizzes or Discussion messages won't open
- WebCT Chat won't work
- Page display errors / general maintenance
Webcourses@UCF
- You can access an indepth help page concerning Webcourses@UCF by visiting the Webcourses@UCF website (https://webcourses.ucf.edu) and clicking on the "Help" link in the upper right handcorner of the window.
Login and Password Information
- WebCT/Online Class Login, eCommunity, Pegasus Accounts, POLARIS/MyUCF
- eCommunity Forgotten Password Page
- Pegasus Password Change Page